While participating in the SafeLink Program, a Customer shall not be permitted to sell, rent, give away, or in any way allow another person to use their SafeLink phone (Phone) or SafeLink Service. For Apple devices activated with new SafeLink service on the SafeLink network on or after November 23, 2021, the device will be automatically unlocked sixty (60) days after activation in the absence of an indication of fraud. SafeLink $10 Global International Calling Card.SafeLink offers a $10 Global Calling Card that must be used with another SafeLink Service Plan in order for it to work. You should implement appropriate safeguards to secure your phone, computer or equipment and to back up your information stored on each. This could occur, for example, by opening an internet browser window or an app installed on your device, sending or receiving a multi-media message (a photo or video), initiating a content download, or if internet access is somehow initiated for any other purpose. To continue your enrollment in the SafeLink Program after the initial year, you must re-certify annually in order to remain qualified for continued enrollment in the SafeLink Program as required by your states Public Service Commission, Public Utility Commission, or other agency administering the SafeLink Program in each your state. Web content, app purchases, and app store purchases are non-refundable and non-transferable. Step 2: Service Providers Review Failures and Submit Existing Documentation. 6. This Agreement constitutes the entire Agreement between You and TracFone Wireless, Inc. with respect to any SafeLink Product and/or Service. Acceptance of Terms and Conditions. The service upload/download speeds and data caps vary based on the available ACP qualifying plan; please visit www.SafeLink.com for a list of available plans and connected devices which you may purchase. Additionally, Apps such as My Data Manager can help you keep track of your Wi-Fi and cellular data usage. The map below outlines the existing NV database connection in each state and territory. To recertify using your Tribal ID number, call (800) 234-9437 and press 1 to talk to a live agent. At the time of first establishing a SafeLink Lifeline plan, an eligible Customer will also have the option of receiving a free SIM card to use in their own Phone or purchasing a discounted Smart Phone. Wi-Fi Calling may be available only on phones that are Wi-Fi Calling capable and that have a Wi-Fi Calling enabled SIM card (depending on the Carrier). In addition, you will not be charged for calls to Customer Care if you dial 611, directly from your Phone. We may investigate, and may ask you to provide an explanation, to determine whether such usage violates these Terms and Conditions. Your SafeLink Phone will only operate when you have airtime minutes and/or data available on it. The Universal Service Administration Company (USAC) operates the National Verifier on behalf of the FCC. No refunds or discounts will be given for (i) unused Service balances that expire by your Service End Date; (ii) unused Service balances on your SafeLink phone if it is lost or stolen; or (iii) Services purchased that are not compatible or supported by your SafeLink phone. Consumers, providers, and state and Tribal administrators will be able to access components of the National Verifier to confirm eligibility, facilitate administration and reduce waste, fraud, and abuse. Free Phone** If you are activating SafeLink Service with BYOP, you are responsible for ensuring that the Phone does not interfere with SafeLink Service and complies with all applicable laws, rules and regulations. London, KY 40742. Airtime minutes are deducted for all incoming and outgoing calls, including incoming call waiting calls, simultaneous calls, calls to toll free numbers including Customer Care, 411 and to access your voicemail. IF THE ARBITRATOR AWARDS YOU MORE THAN $5,000, THEN WE WILL PAY YOU ONLY THAT AMOUNT. This limited warranty allocates the risk of failure of the Product between the Purchaser and SafeLink. You must return the phone in like new, working condition, returned in the original manufacturer's packaging with all included accessories, including, device, battery, charger, and manual. You have the right to opt out from receiving marketing communications from SafeLink within fourteen (14) days of acceptance of this Agreement. Credit for returned phones will appear on your credit card statement between 1-2 billing cycles. Data Cards can be added to your Phone at any time, as long as the Service is active. The National Verifier will first try to confirm your eligibility automatically. MOBILE IDENTITY PROTECTION, https://www.tfwunlockpolicy.com/wps/portal/home/. THIS PROCESS MAY CONTINUE UNTIL THE PARTIES ARE ABLE TO RESOLVE ALL OF THE CLAIMS, EITHER THROUGH SETTLEMENT OR ARBITRATION. To see the return policy ("Return Policy") applicable for your Phone, please refer to the section below based on how you made your purchase. Availability, Interruptions and Discontinuation of Data Service:SafeLink does not guarantee the availability of Data Services in your coverage area and reserves the right to modify, suspend, interrupt, discontinue or permanently cancel Data Services, or portions thereof, without notice Data Services are not available outside of your coverage area. Some functions and features referenced in the manufacturers manual provided with your SafeLink Phone may not be available. WE'LL REIMBURSE ANY FILING FEE THAT THE AAA CHARGES YOU FOR ARBITRATION OF THE DISPUTE AT THE CONCLUSION OF THE ARBITRATION IF YOU FULLY PARTICIPATE IN THE PROCEEDING. 1. Those plans will include domestic SMS text messaging. Unlocking Policy for Deployed Military Personnel. SafeLinks Unlimited Plans may not be combined with any other discount or promotion. Comcast email said there are three instances why my EBB application was not approved: 1. If you have purchased a $10 Global Calling Card, you will not be limited in the number of destination numbers you may call. Data Services for Unlimited Plans. Customers who would like to check if they are eligible or submit an unlocking request can do so online at https://www.tfwunlockpolicy.com/wps/portal/home/ or by calling 1-888-442-5102. For those Customers enrolling in plans with monthly charges, SafeLink will not impose fees based on Customers payment method (e.g., in person, cash, check or other payment form). To process a return, you must follow the return instructions that came with your Phone and pay for the shipping cost to send it back to us. Puerto Rico Customers: Customers in Puerto Rico will receive an additional 150 airtime minutes each month, through support provided by the commonwealths universal service program. The Federal Communications Commission (FCC) is now using a National Lifeline Eligibility Verifier to review an applicant's Lifeline eligibility. Colorado, Mississippi, New Mexico and Utah will be the first states to use the National Verifier. The National Verifier (NV) is Lifelines centralized application system. The limited warranty extends only to the original purchaser ("Purchaser") of the Product and is not assignable or transferable to any subsequent end-user. Binding Agreement. Any violation of the restrictions on the use of your SIM card that are contained in this section may result in the immediate termination of your Service, without notice. You may be required to provide copies of documents proving your eligibility to participate in Lifeline. Will notify SafeLink of any change of address within thirty (30) days by calling 1-800-723-3546. Your acceptance of the Terms and Conditions in this Agreement occurs when you do the earliest of any of the following actions (i) receive notice or a copy of the SafeLink Terms and Conditions; (ii) give SafeLink a written or electronic signature, or tell SafeLink orally that You accept; (iii) use a SafeLink Product (Product) or SafeLink Service (Service); (iv) enroll in the SafeLink Program (SafeLink Program); (v) activate or continue Service; (vi) register Your Account with SafeLink; (vii) use Your Service after Your Service is activated; (viii) make any addition or change to Your Service; or (ix) pay for Your Service or any Product. All ACP packages offered by SafeLink are free. If you fail to complete your annual verification by your service anniversary date, you will be de-enrolled from the SafeLink Program. TTY Limitations for 911 Calls:Due to technical limitations, Wi-Fi Calling cannot be used with TTY devices and will not support 911 calls over TTY devices. Actual coverage and service areas may vary from the maps and may change without notice. Unless you are using Wi-Fi, any data you access by using your SafeLink phone will count against your data balance ("Data Usage"). It may take 24 hours or more to update your address information. WE CANNOT PROMISE UNINTERRUPTED OR ERROR-FREE SERVICE AND DO NOT AUTHORIZE ANYONE TO MAKE ANY WARRANTIES ON OUR BEHALF. If a device has physical or liquid damage, it cannot be returned and a credit will not be issued. f. The Product is outside of the limited warranty period. Learn more about upgrades and find your device now. TracFone Lifeline Customers will have access to operator services commensurate with those provided to its retail customers. You should also unplug your Phones power cord and charger to avoid electrical shock and/or fire during a lightning storm. Your benefits will be renewed as long as you are eligible for service under the applicable state and federal rules governing Lifeline. If your ACP plan includes any unlimited service, we reserve the right to review your account for usage in violation of the SafeLink Terms and Conditions. Free or Discounted Phone** or SIM Card If you cancel or attempt to cancel a Data Service download, a subscription purchase or a multi-media message in progress, or if this process is otherwise interrupted through no action on your part, you may nevertheless be charged in accordance with the terms and conditions set forth herein. You may need to submit documents proving your eligibility for approval. Any charges or fees for operator services will be disclosed to Lifeline Customers. If in connection with your SafeLink Products or Services, you provide us with a telephone number(s) for which you are not the subscriber, you understand that you will indemnify and hold harmless the SafeLink Indemnified Parties for any Costs incurred as a result of us attempting to contact you at the number(s). Further, service may be temporarily refused, limited, interrupted or curtailed due to system capacity limitations, technology migration or limitations imposed by the Carrier, or because of equipment modifications, upgrades, repairs or relocations or other similar activities necessary or proper for the operation or improvement of the Carriers radio telephone system.
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