International tour dates will be announced later. } googleImaVansAdapter.init(window.google, adsManager, videoElement, iasConfig); video: { Please visit Taylor Swifts official site at https://www.taylorswift.com for more information. published_at: new Date(jwInfo.pubdate).toISOString() } window.jwpBids[vHash].amazon = true; var utm_source; Best believe our party is Taylor-made for ultimate fans. It's unclear how the remaining ticketing. Taylor Swift ticket sales weren't too swift on Tuesday morning. It says its invalid. duration: Math.round(window.adInfo.duration), description: jwInfo.description, if ( adsParseUrlParams( 'utm_medium' ) || typeof getCookie('utm_medium') !== 'undefined' ) { requestManager.a9 = true; apstag.fetchBids({ window.amiPlayersData[id]['m3'] = true; description: jwInfo.description, The TaylorSwiftTix Presale was announced to begin Tuesday, Nov. 15 at 10 a.m. local venue time. Yes, if registering from outside of the U.S. please include the country code with your telephone number. Taylor Swift tickets went on presale Tuesday, but fans are reporting the Ticketmaster site appears to be crashing or down. window.irisContext.getContext(jwplayer(el).getPlaylistItem().mediaid).then(function(data) { video_id: decodeURIComponent( "zYfKLs96" ), WTF, Busy Philipps tweeted on Tuesday, noting she had attempted to input the personalized Verified Fan number she received to no avail. } else if ( bidder === 'iris' ) { We won't post to any of your accounts without asking first. published_at: new Date(jwInfo.pubdate).toISOString() m3: false, How safe is your neighborhood? console.log("Permutive video ad click"); Discovery Company. }).on('time', (e) => { return Object.assign({}, item, { play_id: el, //this will stay constant for all of the events emitted during the same video play enriched_data:{ Taylor Swift blasts Ticketmaster for 'Eras' tour rollout On Monday, many fans shared screenshots of the email from Ticketmaster on social media and celebrated the possibility that they. There's some bad blood brewing between Taylor Swift fans and Ticketmaster. chanId: window.prerollTag[vHash], tvchannel: decodeURIComponent( "Us%20Weekly" ), //tv channel name if ( data.context && Object.keys( data.context ).length ) { } }); (0.75 === progress && false === window.lock_75) || window.jwVastTag[vHash] = window.jwpDef[vHash].advertising.schedule[0].tag; if ( 0.5 === progress ) { Any presale codes and links should continue to work at the new time, Ticketmaster said. "If you are currently in a queue, please hang tight - queues are moving and we are working to get fans through as quickly as possible.". No. }, }).on('adClick', (e) => { var custParams = new URLSearchParams(); The process is simple. } try { } catch ( e ) { language: "English", //language of the content // create a requestManager to keep track of bidder state to determine when to send ad server But infuriated fans report the ticketing website appeared to crash or freeze during purchase. }] } Ticketmaster messed with the wrong fan base.. var pct = Math.round( e.position ); (0.25 >= progress && false === window.adlock_25) || TheErasticket-buying saga has since annoyed many proud Swifties, whove taken to social media to voice their complaints. // return true if all bidders have returned (0.75 >= progress && false === window.adlock_75) || }, According to the complaint, fans are suing for damages arising from fraud and price fixing, among other alleged violations. } ); window.lock_50 = true; 'Glass Onion' Cast Stuns on the Critics' Choice Red Carpet, Kim Kardashian Throws Hello Kitty Party for Chicago's Birthday: Photos, embarking on her first concert tour in nearly five years, with the hope of purchasing a coveted ticket, Joe! Click the link you were sent at the appropriate time. "I got a code and am logged in to the correct account but it's saying I'm not verified?! I can't.". }).on('play', (e) => { console.log("Permutive video event:", e); For an optimal experience visit our site on another browser. } New Harry Styles Greater Palm Springs Dates Announced, Garth Brooks Announces 2023 Las Vegas Residency. YO! } }).on('ready', (e) => { window.dataLayer = window.dataLayer || []; (0.25 === progress && false === window.lock_25) || ad: { video_id: decodeURIComponent( "zYfKLs96" ), });; A Taylor Swift fan has admitted she is "embarrassed" that she spent $5500 dollars on tickets to see her idol on tour. For example: based on the volume of traffic to our site, Taylor would need to perform over 900 stadium shows (almost 20x the number of shows she is doing) thats a stadium show every single night for the next 2.5 years.. if ( ! if ( window.amiPlayersData && window.amiPlayersData[ this.id ] ) { console.log('AMI jwp GAM Tag', window.jwVastTag[vHash]); ) { Turn on desktop notifications for breaking stories about interest? video_type: "instream" //outstream type: "video", A surge of outraged fans in online waiting rooms took to social media to call out their frustrations with Ticketmaster over the presale ticket process for Taylor Swifts Eras Tour. } }, On November 15, 2022, presale tickets to US dates for Taylor Swift's highly anticipated The Eras Tour went live on Ticketmaster's official website for registered fans. }); Other musicians, including Girl in Red, Gayle and Phoebe Bridgers, will join Swift in different cities. It wasn't unprecedented. bidders.forEach( function( bidder ) { var el = decodeURIComponent( "jwplayer_zYfKLs96_zhNYySv2_div" ); var utm_medium; duration: Math.round(jwInfo.duration), // in seconds if( adsParseUrlParams( 'utm_medium' ) ){ window.adlock_75 = true; A record-breaking 3.5 million people registered for the presale, with two million verified customers remaining stuck in queues for hours and failing to purchase tickets. Keep your phone handy youll receive text messages 2-4 hours before the Presale. tag, John? window.amiPlayersData[id] ) { var vHash = "ami" + decodeURIComponent( "zYfKLs96" ); Taylor Swift in ConcertShe is, quite simply, a global superstar. You are only able to request tickets for the date for which you received an invitation. } if ( bids.length > 0 ) { //If we have received any bids back Ticketmaster canceled the public sale of "The Eras Tour" after the site sold more than 2 million tickets during pre . Us Weekly has affiliate partnerships so we may receive compensation for some links to products and services. Sign-in to your Ticketmaster Account or App in advance. mediaType: 'video' And some fans wanted Ticketmaster to waive its infamous service fees. Want CNET to notify you of price drops and the latest stories? When the presale began November 15, fans found themselves in virtual lines of thousands if. tvchannel: decodeURIComponent( "Us%20Weekly" ), //tv channel name if ( 'undefined' !== typeof demand.preroll && demand.preroll.length ){ }; var playerInstance = jwplayer(el); creative_name: window.adInfo.adtitle, window.lock_25 = false; } There have been some shifts in timing for the presale. A New York Times report says that the investigation actually predates this latest controversy. window.adInfo = e; description: jwInfo.description, ) { for ( var key of keys ) { description: jwInfo.description, Like y'all picked the demand yourselves. .map( function( bidder ) { "It's me! adserverRequestSent: false, video_id: decodeURIComponent( "zYfKLs96" ), 1 debut single, Shake It Off, shes ready to blaze into the next phase of her still-young career, where shell continue to dance like no ones watching, write like she stole our collective diary, and inevitably soar to ever-greater heights. labelmapping: "ns_st_pu=\"AMI\", c3=\"Us Weekly\", ns_st_ge=\"" + decodeURIComponent( "%2Anull" ) + "\", ns_st_ia=\"" + decodeURIComponent( "%2Anull" ) + "\", ns_st_ce=\"" + decodeURIComponent( "1" ) + "\", ns_st_ddt=\"" + decodeURIComponent( "%2Anull" ) + "\", ns_st_tdt=\"" + decodeURIComponent( "%2Anull" ) + "\"", } As a reminder, receiving a code does not guarantee a ticket purchase. they need better systems, fans get let down time after time. // Get main item context data dataLayer.push( {event: 'JWPlayEvent', jwTime: '10s played'} ); Taylor Swift fans are truly seeing Red after a massive surge in demand for presale tickets for her new tour led to major issues on Ticketmaster Tuesday. console.log("Permutive video ad progress " + progress); }).on('complete', (e) => { When registering from a shared device, its important you register with your personal Ticketmaster account. The lawsuit specifically cited the ticket sale disaster that occurred on Nov. 15 and Nov. 16 during the Verified Fan presale, whichcaused the site to crash, and the Capital One presale. }).on('adsManager', (e) => { After the general ticket sale was canceled by the company,Swift spoke out on social mediaby sharing a statement to her Instagram story. Know your Ticketmaster password, or reset your password in advance. var jwInfo = jwplayer(el).getPlaylistItem(jwplayer(el).getPlaylistIndex()); } else { window.permutive.track("VideoLoad", { // if all bidders are back, send the request to the ad server Here are some tips to help answer any questions for the Venue Presale. Many people played off Swift's recent song, Anti-Hero, in which she sings, "It's me, hi, I'm the problem, it's me," blaming the problem on Ticketmaster. For a faster checkout, make sure you have a valid credit card with updated billing information in your account. Ticketmaster also tweeted that fans with presale codes should use the link that came with that text message rather than going straight to the Ticketmaster homepage. }); Part of the a360media Entertainment Group. if ( 0.75 >= progress ) { var vastParams = new URLSearchParams( vastURL.search ); Please note, tickets are available on a first-come, first-served basis. if ( 0.25 >= progress ) { creative_name: window.adInfo.adtitle, Kinder noted the petition still needs to be accepted by the court. window.permutive.track("VideoComplete", { name: jwInfo.title, published_at: new Date(jwInfo.pubdate).toISOString() Blair, 50, even replied: Oh. The first leg of the tour kicks off in Glendale, Arizona, in March. var vastParams = new URLSearchParams( vastURL.search ); } ); window.adlock_75 = false; With little inventory left and even bigger crowds expected Friday, on Thursday Ticketmaster and Swift's team decided to cancel the final onsale. } ); "Ticketmaster is a multi BILLION dollar company. Like in the same way getting something in the wrong way would feel bad, it's the same with this. return waitForAmazon // Wait until Amazon is loaded. window.permutive.track("VideoPlay", { If YOU are waiting theres no hope for mortals. vastParams.set( 'cust_params', decodeURIComponent( custParams.toString() ) ); You will receive an access code via text message prior to the sale. if ( 0.25 === progress ) { ", 24/7 coverage of breaking news and live events. There's some bad blood brewing between Taylor Swift fans and Ticketmaster. }, if ( videoParams.advertising ) { console.log("AMI jwp bidding failed", e); ad_id: window.adInfo.adId, "When Taylor said 'I think there's been a glitch' she was talking about the Ticketmaster verified fan presale for The Eras Tour," one fan said. Taylor SwiftsErastour is already causing champagne problems before she even hits the road. } if ( typeof window.jwVastTag[vHash] === 'undefined' ){ (we will be fixing nothing)", Its me! var vHash = 'ami' + decodeURIComponent( 'zYfKLs96' ); "Fans who have received a code to the TaylorSwiftTix Presale should login and access the queue through the link they received via text rather than entering through the Ticketmaster homepage,". .then(tag => { No. Something went wrong, please try again later. In total, Bookies.com estimated that over 2.8 million tickets will be sold for The Eras Tour, averaging nearly 54,700 tickets per show. Aghhhhh., TheDawsons Creekalum, 43, further noted that the website had kicked her out of the virtual queue when her code didnt work. return; console.log("Permutive video ad play"); var vastParams = new URLSearchParams( vastURL.search ); // skip if the video was paused and trying to resume var jwInfo = jwplayer(el).getPlaylistItem(jwplayer(el).getPlaylistIndex()); People started reporting problems with Ticketmaster on DownDetector . } Its me. In response to the demand, Ticketmaster has shifted the start times of pre-sales for Swift's other concert dates. Ticketmaster cancels Taylor Swift public ticket sales due to demand, 'insufficient' supply. console.log( "AMI jwp IX callback", demand ); Plenty of people didn't get codes because they capped it at their own chosen number. } } ) var jwInfo = jwplayer(el).getPlaylistItem(jwplayer(el).getPlaylistIndex()); slots: [{ You knew how many presale codes. description: jwInfo.description, The selling outlet said: We want to apologize to Taylor and all of her fans especially those who had a terrible experience trying to purchase tickets. return allBiddersBack; }).catch(function(e){ In total, Bookies.com estimated that over 2.8 million tickets will be sold for The Eras Tour, averaging nearly 54,700 tickets per show. The plaintiffs are seeking a penalty of $2,500 against Ticketmaster for every violation of Business and Professions Code, section 17200. var el = decodeURIComponent( "jwplayer_zYfKLs96_zhNYySv2_div" ); After scoring a record deal with Big Machine Records, she released her self-titled debut album in 2006 and toured as an opening act for country artists like Tim McGraw and Rascal Flatts. The. description: jwInfo.description, url = vastURL.toString(); Just a girl On hold with @ticketmaster trying to get @taylorswift tickets, Sarah Michelle Gellar wrote via Instagram on Thursday, referencing Julia RobertsNotting Hillmonologue. if ( bidder === 'a9' ) { Based on information and belief, Ticketmaster has effectuated this anticompetitive scheme by forcing fans of musicians to exclusively use Ticketmaster for presale and sales prices, which are above what a competitive market price would be, the suit alleges. window.lock_75 = false; } }); Go to the registration siteprovide from your venue email, and connect your Ticketmaster account, or create a new account during registration. tvchannel: decodeURIComponent( "Us%20Weekly" ), //tv channel name var jwInfo = jwplayer(el).getPlaylistItem(jwplayer(el).getPlaylistIndex()); if ( typeof utms.utm_source !== 'undefined' || typeof utms.utm_medium !== 'undefined' || typeof utms.utm_campaign !== 'undefined' ) { Ticketmaster tweeted a statement that cited "historically unprecedented demand" for tickets, saying "millions" of people were attempting to buy them. var allBiddersBack = bidders Horoscope: What's in store for your star sign this week? tvchannel: decodeURIComponent( "Us%20Weekly" ), //tv channel name var playerInstance = jwplayer(el); (0.5 === progress && false === window.lock_50) || Fans were irate about Tuesday's ticket snafu. type: "video", The TaylorSwiftTix Presale was announced to begin Tuesday, Nov. 15 at 10 a.m. local venue time. duration: Math.round(jwInfo.duration), // in seconds Get our money-saving tips and top offers direct to your inbox with the Mirror Money newsletter. window.permutive.track("VideoAdClick", { console.log( 'AMI jwp GAM tag with Permutive', url ); }).once("play", function(){ With our unique fan-first technology, every registrant is reviewed to make sure they are real fans who are interested in attending the show. duration: Math.round(jwInfo.duration), // in seconds Delivered Wednesdays. Swift's latest tour, which. url = vastURL.toString(); "We have already seen that Ticketmaster cannot arrange a pre-sale," she said. And one fan set a parody Twitter account, citing other Swift musical references. play_id: el, //this will stay constant for all of the events emitted during the same video play window.prerollTag[vHash] = vastParams.get( 'iu' ); Fans of the singer flooded Ticketmaster's site to buy presale tickets to her 2023 Eras tour, and many were left frustrated and angry. video: { utm_medium = getCookie('utm_medium'); A desperate Taylor Swift fan who forked out over $5.5k to secure tickets to see her idol on tour has admitted to feeling that she no longer wants to go and 'regrets' the purchase. if (googleImaVansAdapter) { Her performance skills and vocal ability is so underrated, and her songwriting and ability to convey her stories to us is unequivocally the best in category. } "The. } video_id: decodeURIComponent( "zYfKLs96" ), console.log( 'AMI jwp GAM tag with UTM', url ); console.log('AMI jwp ad params', videoParams); We hope you can Shake It Off because Youre On Your Own, Kid. I feel like I did something impulsive in panic mode, and I am disappointed in Ticketmaster and Live Nation for letting it get to this point of just being a complete frenzy. var el = decodeURIComponent( "jwplayer_zYfKLs96_zhNYySv2_div" ); var vHash = "ami" + decodeURIComponent( "zYfKLs96" ); Next, we feel we owe it to everyone to share some information to help explain what happened". How to Get Paramore Tickets Paramore are embarking on a 26-date tour in 2023 and giving fans the chance to buy presale tickets starting Thursday, November 10, at 8 a.m. local venue time. publisherId: "6036076", By clicking Sign Up, you agree to our Terms and Conditions and that you have read our Privacy Policy. they knew the demand for these tickets. We also may change the frequency you receive our emails from us in order to keep you up to date and give you the best relevant information possible. Even when a high demand on sale goes flawlessly from a tech perspective, many fans are left empty handed, Ticketmastersaid. console.log('second promise ix ready'); placementId: 'Open Auction', Fees," one person wrote. Buyers are only allowed to purchase six tickets at a time. According to court documents reviewed by TODAY, the plaintiffs alleged breach of contract, intentional misrepresentation, fraud, fraudulent inducement and several antitrust violations. play_id: el, //this will stay constant for all of the events emitted during the same video play var vHash = 'ami' + decodeURIComponent( 'zYfKLs96' ); ITS MY BIRTHDAY THAT DAY AND I LOVE T.S., april 28th better hurry up!! var vastParams = new URLSearchParams( vastURL.search ); Taylor Swift ticket sales weren't too swift on Tuesday morning. }, console.log( '3sec played: ', id ); One fan said they found a resale ticket priced at $33,750. Taylor Swift fans sue Ticketmaster over pre-sale disaster, cancelation of the tours public ticket sale, Taylor Swifts Eras Tour likens to errors tour after Ticketmaster fail. } }; Yes. Hi. We want to apologize to Taylor and all of her fans especially those who had a terrible experience trying to purchase tickets, read thetweet. } To be part of the Ticketmaster Taylor Swift concert Presale, fans first had to register in the section dedicated to the event. This opportunity to request to purchase tickets is limited to 2 tickets. }); "The demand literally can't be unexpected because they're the ones who sent out the presale codes lmao," one wrote. console.log("Permutive video play"); Surrounded by Swifties, you'll sing and dance through all her iconic eras. name: jwInfo.title, (0.95 >= progress && false === window.adlock_100) Fans of the singer flooded Ticketmaster's site to buy presale tickets to her 2023 Eras tour, and many were left frustrated and angry. } For the tour, there may be high demand and a limited amount tickets for the Venue Presale. console.log('second promise a9 ready'); Do Not Sell or Share My Personal Information. Register in advance on Ticketmaster: Tickets for the Capital One presale go on sale at 2 p.m. local venue time (for example, if you live in Los Angeles and are trying to buy concert tickets for Philadelphia, the presale will begin at 11 a.m. PT), but you should get online with Ticketmaster and head to the tickets page at least 30 minutes . I'm embarrassed I did it, I regret it". "There has been historically unprecedented demand with millions showing up to buy tickets for the TaylorSwiftTix Presale," Ticketmaster said in a statement Tuesday. } else { Users who are registered for the program will be notified if theyve been selected for a presale code or if theyve been placed on a waitlist before tickets go on sale widely. ticketmaster is like were sorry about all the technical problems, this demand was unexpected as if taylor swift isnt one of the biggest artists in the galaxy. var vHash = 'ami' + decodeURIComponent( 'zYfKLs96' ); var player_jwplayer_zYfKLs96_zhNYySv2_div = jwplayer(el).setup(videoParams).on("ready", function(){ // under cust_params, so this is just for testing purpose if ( 0.5 >= progress ) { .then(() => performAsyncBidding( player_jwplayer_zYfKLs96_zhNYySv2_div, item, index ), () => { console.log("AMI JWP bidding FAILER"); }) // External bidding. All thats left to wonder is how many more lives shell lift in the process. return requestManager[bidder]; She calls 1989 her most sonically cohesive collection, and armed with a multiple-week international No. Contacted by CNET, a representative for Ticketmaster pointed fans to the statement. if ( 0.95 >= progress ) { However, she took the plunge and placed the sale on her credit card to then pay it off gradually, thinking she could use the hefty price tag to help build her credit. West Coast presales for Seattle; Santa Clara, California; Los Angeles and Las Vegas were originally scheduled for 10 a.m. PT on Tuesday, but have been rescheduled for 3 p.m. PT instead, with those queues opening 30 minutes ahead. The Lost Toys, Tastes and Trends of the '70s and '80s," as well as "The Totally Sweet '90s." The presale for Taylor Swift's "The Eras Tour" has officially broken Ticketmaster. Ticketmaster ultimately canceled Swifts general ticket sale, noting in a Thursday, November 17, statement that a record number of fans applied for Verified Fan. .filter( Boolean ) var id = this.id; Ticketmaster designed our fan-first technology to separate actual, human fans from the bots and scalpers trying to cheat their way to tickets. Ticketmaster Purchases: Sign-in to your Ticketmaster Account or App in advance. The statement also says "hundreds of thousands" of tickets have been successfully sold and urged fans waiting in online queues to stay put. - Taylor Swift made music history October 31, 2022, becoming the first artist ever to simultaneously nab all ten of the top US song chart's spots after the release of her album "Midnights. return new Promise((resolve, reject) => { Fans howled and even politicians weighed in as the process failed due to "high demand" for the pop star's first full scale tour since her Reputation run in 2018. All rights reserved. The massive demand for presale tickets for Taylor Swift's latest concert tour crashed Ticketmaster on Tuesday. Service. Please note: Registering does not always guarantee you will be eligible, receive an access code or have the ability to purchase tickets. Ticketmaster gave select fans another opportunity to purchase tickets for Taylor Swift's "Eras" tour on Monday, after the company was widely criticized by Swift and her fans for website. window.adlock_50 = true; loadIrisPlugin(playerInstance, playerInstance.getConfig().plugins["https://ovp.iris.tv/plugins/jwplayer/v2/iris-jwplayer8.adaptive.min.js"]) }).on('mute', (e) => { Its really difficult for me to trust an outside entity with these relationships and loyalties, and excruciating for me to just watch mistakes happen with no recourse.. }).on('adPlay', (e) => { }).setPlaylistItemCallback(function(item, index) { Plenty of people didn't get codes because they capped it at their own chosen number. duration: Math.round(jwInfo.duration), // in seconds var jwInfo = jwplayer(el).getPlaylistItem(jwplayer(el).getPlaylistIndex()); The ticket platform announced that its been forced to delay the presale release of West coast concert tickets until 3 p.m. after it said hundreds of thousands of tickets have already been sold during "historically unprecedented demand.". video_id: decodeURIComponent( "zYfKLs96" ), console.log("Permutive video play progress " + progress); published_at: new Date(jwInfo.pubdate).toISOString() Rescheduling will not impact ticket availability for Capital One cardholders. "You didn't provide the service. } else { I can't. We believe that both Taylor Swift and her fans were hurt by Ticketmaster, said Jennifer Kinder, an attorney for the plaintiffs, in a statement. She is the only female artist in music history (and just the fourth artist ever) to twice have an album hit the 1 million first-week sales figure (2010s Speak Now and 2012s RED). All rights reserved. pubOrder: 'Video', In a . }] She continued: "It's awful that people with credit cards and wealth, or luck, we're the only ones who are able to go to Taylor's show now. var jwInfo = jwplayer(el).getPlaylistItem(jwplayer(el).getPlaylistIndex()); enriched_data:{ } But the numbers dont tell Taylor's story half as well as she could. if ( 1 === progress ) { video: { progress: Number(progress), I love Taylor swift and all her songs and because shes coming back after 4 years I need to see her. Hi! var progress = (e.position/e.duration).toFixed(2); Ticketmaster certified that fans who have already secured tickets are "all set. Taylor Swift's reputation Stadium Tour Venue Presale | Ticketmaster Insider Music Taylor Swift reputation Stadium Tour Venue Presale FAQ You Might Like New Harry Styles Greater Palm Springs Dates Announced Update 01/13/2023: New Greater Palm Springs 2023 Shows Added Harry Styles is adding shows at Acrisure Arena on January 31 and February 1. The desperate fan went to all possible lengths to secure herself a presale access code, including purchasing merchandise and streaming music videos in an attempt to secure tickets to see Taylor perform live for the first time. var custParams = new URLSearchParams( vastParams.get( 'cust_params' ) ); Ticketmaster have apologised over the chaotic sale of tickets to Taylor's tour. }; } else { utm_source = getCookie('utm_source'); I feel like it's a dirty ticket. }, ad: { window.jwpDef[mHash] = JSON.parse( decodeURIComponent( 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