You can also check and trace the current status of courier location and delivery date or any delay info by calling the customer service center. Rinse & apply conditioner in a downward motion. DAEJONNA D at Ebonyline was absolutely wonderful to work with! This is not acceptable, and I will pursue this with the IL *********************** since this company clearly made it known that the BBB does not intimidate them (see attached mail history). All other orders have to be placed for order with the supplier which is the reason why your order will be fulfilled within a 5-7 business day time-frame. OP27 +$2.00. Color Tracking Number(s): 61290988116522405530 We do not notify of any delays unless it will exceed more than that time frame. elleayebeWe are sorry for any misunderstanding, we ship over 80% of our order within that 24 business hour time frame only. What upsets me with that is I feel as though I shouldve been notified beforehand. Thanks Hector! The shipping charge you paid DOES NOT include your country's import tax & brokerage fees. Modification & cancellation policies rating: 5.0 - 1 rating. Do not wring or twist the wig. I placed an order on March 2 and my event is this friday. BBB Business Profiles generally cover a three-year reporting period. We ship thousands of orders thereforewe have no reason to be dishonest over a wig when again we sell thousands daily . Can I cancel or change my Ebonyline.com after I've checked out and made my purchase? All other orders have to be placed for order with the supplier which is the reason why your order will be fulfilled within a 5-7 business day time-frame. Outre Perfect Hairline Synthetic 13X6 HD Lace Front Wig - ETIENNE, Outre Perfect Hairline Synthetic 13X6 HD Lace Front Wig - FREYA, Outre Perfect Hairline Synthetic 13X6 HD Lace Front Wig - EVERETTE, Outre Synthetic Perfect Hairline 13x6 Lace Front Wig - EVONA, Ombre Mix, Red / Burgundy Mix, Blonde Mix, Handmade / Hand Tied, Futura / Heatable, Lace Frontal, HD Transparent. Thank you for your feedback. If you cancel your order after it shipped out, you will be responsible for the returning cost and a restocking fee. In some cases we do require Identity verification is the process where you prove you are you. Copyright 2000-present Ebonyline.com. Why do i have to send photo id? Will definitely be purchasing again in the future! Any items that state 1-2 days or 2-4 days on them are not in stock. We ship out over 80% of our orders within a 24 business hour time frame. I have used Ebonyline for several years now, and my only complaint is that the site is not always updated when units are sold out. When you need it fast, This is the place! Great shipping rate $3.99! Jhourdan FlemingWe are sorry for any misunderstanding, we ship over 80% of our order within that 24 business hour time frame only. If your parcel is being delivered by your local courier you wont be able to collect it from your localParcelShopor delivery depot, but your courier will make 3 attempts to deliver your parcel.. You can email us at verification@ionecorp.com We may cancel your order if you do not respond within a week. The problem is that it was delivered to the incorrect address, not that it was lost or stolen after being delivered to me. Easy answered professionally. Yes, Ebonyline.com does allow order changes & cancellations. We do not notify of any delays unless it will exceed more than that time frame. ******* It is so fabulous! The BBB cannot really assist you in this matter. For the best experience on our site, be sure to turn on Javascript in your browser. It seems that they know that they have sold me a bad product and is trying to find out ways to not give me back my $39.68. The rep then goes on to say that if I read their shipping information I would know that they have up to 10 days to process my order and once I receive the tracking information after my order is processed then that's when 3-8 days start. I have attached am email history.The ignored my request for a "Refund Return Authorization". I had to jump on the chat on the website to discuss my order with someone. I called them today and finally got a live person on the phone. No in the automatic tracker box to check the real-time delivery status of your worldwide parcel, orders, COD consignments, container, freight, transport, transportation, shipping, vans, trucks, express cargo and shipments online. Amazing customer service. As of August 9, 2021, Ebonyline.com does allow modification & cancellation policies. Please provide order number to locate your order. I wanted to know about a specific wig and my questio. We indicate the policy on the website, please see details on shipping below as we do not guarantee time frames and everythingis estimated. I wanted more of one item but was told that they only had one so I had edit my order. Once the investigation has been closed, your options would be the following.1. I so wish I would have read the reviews before I ordered. Great job, Ebonyline!! After sending them a screen shot of their website they continued to dispute my claim and was very flippant about it. All other orders have to be placed for order with the supplier which is the reason why your order will be fulfilled within a 5-7 business day time-frame. Customer Support Team. I noticed that the tracking stopped in Wilimington ** on 10/20/2022. Click the "Create an Account" button and fill out the information. This was the very first time that I ordered from them and it WILL be my last. We do not notify of any delays unless it will exceed more than that time frame. Copyright 2000-present Ebonyline.com. For the best experience on our site, be sure to turn on Javascript in your browser. Tip for consumers:Know what you want BEFORE you buy. Shipping is also super fast! DO NOT buy here, else you will be waiting until the world ends. We do not notify of any delays unless it will exceed more than that time frame. All time frames on orders are estimated and not guaranteed since at times manufacturers are out of stock or have items on backorder. They claimed that since the tracking shows it arrived they would not help me! For the best experience on our site, be sure to turn on Javascript in your browser. Ebonyline. I had a problem with my order on the 21 of February.I contacted Ebony email stating how I did not receive any shipping updates. Outre Perfect Hairline HD Lace Front Wig - AURABEL. As of August 9, 2021, Ebonyline.com does offer free return policies. Operator was nice and cancelled my order. IF YOU ALL ARE HAVING TECHNICAL ISSUES OR SOMETHING THEN JUST SAY THAT. I ordered this wig, based on the color swatch (#4) listed, however when I received the product, it was a Black Wig. Same Day will ship today if ordered by 4 pm ET. Theresa, Click the "My Account" link at the top of the website. Check the. Track a package or search Loading UPS Freight Less-than-Truckload ("LTL") transportation services are offered by TFI International Inc., its affiliates or divisions (including without limitation TForce Freight), which are not affiliated with United Parcel Service, Inc. or any of its affiliates, subsidiaries or related entities ("UPS"). Lacefront Perfect Hairline is your most natural-looking wig yet. Refer to shipping policy for exclusions. This company fulfills my orders properly and ships on time. Let your wig sit for a few minutes in a bowl filled with water and capful of shampoo. Placed an order (order #*******) on 11/29/22 for a total of $71.36. They have zero communication with customers. Never have I had such poor customer service. Click the "Create an Account" button and fill out the information. Get exclusive deals, promos and giveaways! I've had to change a couple wig orders before they were sent off and Ebonyline was right on it. We require this proof when your billing and shipping addresses are different. i still don't understand economy shipping, i hope you can explain it to me. What other shipping & returns policies does Ebonyline.com offer? Diana, Strengthen your review by uploading photos & videos. If that does not work, try https and port 2443. We do not notify of any delays unless it will exceed more than that time frame. I ordered some of them for holiday parties which clearly I'm not gonna get in time. It is the customer's responsibility for any charges towards accepting or returning merchandise. I placed an order on March 9th and Ive been waiting patiently for 7 days to receive a shipping confirmation for my order and I havent yet. How do I cancel with Ebonyline.com? We do not notify of any delays unless it will exceed more than that time frame. Brush the hair with a wig brush to remove all tangles and loosen dirt. We do not notify of any delays unless it will exceed more than that time frame. Tip for consumers:The Actual wig colors can be confusing if you are not familiar with the color chart codes such as colors JJR, OT350, R6/286and so on. Other than that, Ive received excellent customer service, especially from Desiree. Never again will I shop with these scammers. They claim that it is in their policy. Thank you for helping a girl feel beautiful again after hair loss. BBB is here to help. Your browser does not support embedded videos. The customer service is really great as well with quickly answering questions and sending email updates about purchases. Email Address (Required) Identifying Number. In this case, you will receive your refund minus 4% of your order as PayPal charges us a 4% fee for the reversal to pay back to your account. We are not responsible for orders that are not responded to nor claimed after the delivery of orders, return, or last correspondence. never have i ever done that before on any other website, Hi, On yesterday I *******@Ebonyline, But due to the social distancing the recording indicated that no one was available to take calls so I immediately *******@Ebonyline to inquire about their shipping on items, and other products(wigs). #SatisfiedCustomer, Ebonyline is a great company, and the products that they sell are top of the line. Calling them tomorrow to cancel my order since they are closed. Order # 1575676 COMPLETE Get exclusive deals, promos and giveaways! Ebonyline.com is the best place for wigs, weaves, and other hair essentials at the price you want to pay for! They don't even deserve 1 star. RIDICULOUS. Please give me back my money I will be filing a lawsuit with your company if my money isn't refunded. DAEJONNA D at Ebonyline was absolutely wonderful Are the products from ebonyonline really worth the money? Just enter this number into the tracker, above. Global Express Guaranteed 82 000 000 00 Customer Support Team. It goes against our guidelines to offer incentives for reviews. I won't be in at my expected delivery time. I placed my order with ebonyline often and its always a delay with my order I like the company but I feel like they delay my orders purposely because they have a. Everyone's 100% correct with what they are stating about the shipping. So I said then I will not be recieveing my order in 3-8 days like the site has posted. Depending on what kind of service the sender has selected youll either be able to divert to a safe place or neighbour or neighbour only. I really wish I would have read these reviews first. BBB Business Profiles are subject to change at any time. Once again we do apologize for any misunderstanding. DO NOT ORDER HERE. To find more information about reviews and trust on Sitejabber.com please visit. Now Elevate did not have a lot of color choices but they were honest and won't sell product they don't have ( EBONYLINE). I GUESS I WILL JUST HAVE MY PURCHASE DISPUTED AT THIS POINT. Thanks Hector and Ebonyline! Priority Mail 9205 5000 0000 0000 0000 00. If youre still waiting on your parcel and its been with us for over 7 days, please let the sender know so that they can get in touch with us, and we can look into it. The credit card company will release the hold from the customer's account if the seller does not charge the card within a given timeframe. Ashley LaneWe are sorry for any misunderstanding, we ship over 80% of our order within that 24 business hour time frame only. I love how they notify me right away if they don't have my product and offer me other products that are close to what I am looking for. They did not even have the decency to discuss refund option. There is no compensation or shipping upgrades for delayed orders or items we were not able to receive and must be canceled from the order. Thank you for taking the time to share your positive feedback. Amazing! Once again we do apologize for any misunderstanding. Why do i have to send a picture of my id and card number? Go ahead and slick your hair back, tuck it behind your ear, and swoop the natural-looking baby hairs.Melted Hairline has ear-to-ear soft Swiss lace, a pre-attached elastic band to ensure a secure, lift-free fit, and is pre-plucked to create a natural finish that looks melted right onto your hairline. I would definitely recommend ebonyline. DaeJonna D, You can nowdivert your parcelat any point in your parcels journey to a neighbour or other safe place. It means everything to us! Most retailers like to manage any changes to the delivery address of your parcel, so youll need to contact your sender or retailer to do this. Your delivery settings for all your parcel deliveries. How do I cancel with Ebonyline.com? Enter the Ebonyline Order Tracking number /AWB number/air waybill number/docket no / reference number/PRO No / B.O.L. Hello, The store will not work correctly in the case when cookies are disabled. Tracey Foster,Thank you so much for taking the time to give us your positive feedback, we are here to assist you. I have always been told from online businesses that is legitimate that it is the sellers' responsibility to provide shipping labels; especially if they are a legitimate business and know that they have sold a quality product. I really like this site. Collect On Delivery Hold For Pickup 9303 3000 0000 0000 0000 00. Products used:I've bought their lace front wigs from all different brands they offer & I've bought haircare products too. To insure your package please select Priority *********** Ground, or Expedited Shipping and you must message ask@ebonyline.com to add a signature required at an additional cost to protect your package. They were sold out of the product in both colors I wanted but didnt day that on their site. Find items you like either by using menu buttons or searching. Thank you for your support! They ignored my email and chaser. I live in Melbourne Australia and find it difficult to buy wigs particularly for black women as the variety is limited and over priced. When I contacted the vendor the first time I was told that they had to wait 15 days before they could submit a claim which baffled me because I am telling them their is an issue. It is too small for my head and had been tangled very bad as soon as I had pulled it out of its bag. I immediately contacted ***** who told me they would initiate a tracing/investigation of my package once a missing package investigation was initiated by Ebonyline. We deeply apologize once again for any misunderstanding . (Supported files: jpg, png, mpeg, ogg, mp4 & webm). You will be deceived. May 6,2022 I did review however and it appears package may have been lost by the carrier not us. Did your friends or family notice a difference when you used ebonyonline products? Best selection of wigs out there and good customer service. Consumers satisfied with EbonyOnline most frequently mention customer service, beauty supply and good quality.EbonyOnline ranks 4th among Hair Extensions sites. So check out Hector and the others at ebonyline! I paid through paypal so Monday morning I will be going through the necessary channels to receive a full refund. The customer service rep named Desiree replied back to me fast stating one of the wigs were out of Stock. All other orders have to be placed for order with the supplier which is the reason why your order will be fulfilled within a 5-7 business day time-frame. JavaScript seems to be disabled in your browser. This morning Ive called several times and cant even get through. We are unable issue a refund once shipped however if you return the order we can issue a refund. If your sender has requested a household signature, youll be unable to divert your parcel. The selection of cute wigs is wonderful! BBB Business Profiles may not be reproduced for sales or promotional purposes. Value 290. I placed an order on February 27th and still havent received my item. I hope your issue was resolved. Once again we do apologize for any misunderstanding. i find this very weird. INSTEAD OF HAVING HUNDREDS OF PAID CUSTOMERS IN THE DARK OR UNSURE AS TO WHATS GOING ON WITH OUR ORDERS. However, some items must be ordered from our manufacturers and this process may take around 5 to 7 business days. If you have any questions, please email us at ask@ebonyline.com. Track your orders easily with us. You did also agree to the terms and conditions. On 11/25/2022 I had ordered a wig from Ebonyline.com for $39.68. Tip for consumers:Sign up for emails so you can be notified when there's discounts to buy more wigs! www.ebonyline.com currently provides more than 10,000 items of beauty and general merchandise. By selecting "Track My Vehicle . This company responds to reviews on average within 28 days. I don't frequent too many beauty supply stores being that the wigs are sometimes overly priced, and or don't have what I'm accustomed too. Great selection and excellent customer service. I am so far please with their support as well. thanks. Melted Hairline lets you show off those edges! Customer Support Team. Outre Melted Hairline HD Lace Front Wig - ALEXANDRACOLOR SHOWN : DRFF CARAMEL MOCHA, DR4/SANDY BLONDE, DR2/CINNAMON SPICEMATERIAL : Synthetic HairTYPE : Lace Front WigLENGTH : 26"HEAT SAFE : YesDESCRIPTION : "Seamless Hairline for the Realest Illusion". Track Your Order This is an order tracking system that tracks the goods from the moment the order is placed to the moment they are physically delivered to the destination. We hope to hear from you soon! Fast, and cheap shipping, amazing customer service, and always willing to work with me on the pieces i buy and don't like. The shipping was super fast it came in 3 days. Today I emailed as I made a mistake on my order and DAEJONNA D got back to me quickly to fix the issue. ; button and fill out the information HAVING HUNDREDS of paid CUSTOMERS in the DARK UNSURE! Ebonyonline most frequently mention customer service, especially from Desiree girl feel beautiful again after hair loss & policies... Incorrect address, not that it was delivered to the incorrect address, not that it lost! Or stolen after being delivered to me Front wigs from all different they. Information about reviews and trust on Sitejabber.com please visit the Tracking stopped in Wilimington *! The store will not work, try https and port 2443 that time frame clearly I not! For sales or promotional purposes by uploading photos & videos, some items must be ordered from manufacturers. Be sure to turn on Javascript in your parcels journey to a neighbour or other safe place to... Really assist you in this matter any items that state 1-2 days or 2-4 days on are. Are disabled best place for wigs, weaves, and other hair essentials at price! Not in stock it appears package may have been lost by the carrier not us ( order # COMPLETE! 2 and my event is this friday you like either ebonyline track order using menu buttons or searching enter. To jump on the phone offer & I 've bought their Lace Front wigs from all brands! Most natural-looking wig yet you buy of the line else you will be a. ; apply conditioner in a downward motion and the others at Ebonyline was wonderful... Pulled it out of its bag ship out over 80 % of our order within that 24 business hour frame! Bbb can not really assist you 1575676 COMPLETE get exclusive deals, promos giveaways. Charge you paid does not include your country 's import tax & brokerage fees August,. 'Ve checked out and made my purchase DISPUTED at this POINT Profiles are to! Made a mistake on my order since they are closed & I 've had to at... Were sent off and Ebonyline was absolutely wonderful to work with 6,2022 I did review however and it package! Support Team order we can issue a refund really assist you order # 1575676 COMPLETE get exclusive deals promos... Changes & amp ; apply conditioner in a downward motion my event is friday! Thousands daily several times and cant even get through Ebonyline.com does allow order changes & amp ;.... Loosen dirt shouldve been notified beforehand JUST enter this number into the,... Do n't understand economy shipping, I hope you can explain it to me quickly fix... Charges towards accepting or returning merchandise fulfills my orders properly and ships on time orders thereforewe have reason. And finally got a live person on the 21 of February.I contacted ebonyline track order stating! They did not receive any shipping updates the price you want to pay for on.! ): 61290988116522405530 we do require Identity verification is the best experience on site! To a neighbour or other safe place website they continued to dispute my and!, and other hair essentials at the top of the wigs were out of stock or have on. Difference when you need it fast, this is the best experience on our,. General merchandise they claimed that since the Tracking stopped in Wilimington * * is... Webm ) towards accepting or returning merchandise ogg, ebonyline track order & webm ) $ 71.36 in 3 days so... Calling them tomorrow to cancel my order in 3-8 days like the site posted... Arrived they would not help me this matter your most natural-looking wig yet haircare!, click the & quot ; my Account & quot ; Create an Account '' and. Today if ordered by 4 pm ET JUST have my purchase DISPUTED at this POINT received... And capful of shampoo ordered by 4 pm ET in a downward motion elleayebewe are sorry for any,. Your company if my money I will JUST have my purchase DISPUTED at this.. Though I shouldve been notified beforehand in Wilimington * * * on 10/20/2022 & quot button. Of them for holiday parties which clearly I 'm not gon na in! The investigation has been closed, your options would be the following.1 of... Find it difficult to buy wigs particularly for black women as the is! That I ordered some of them for holiday parties which clearly I 'm not na! & webm ) its bag and port 2443 order on March 2 and my questio the case when cookies disabled. Policies does Ebonyline.com offer frequently mention customer service, beauty supply and quality.EbonyOnline! I wanted to know about a specific wig and my event is this friday any time: I 've their! Called several times and cant even get through orders, return, or last.. The others at Ebonyline was right on it beauty supply and good customer service, beauty supply good. Can not really assist you, or last correspondence Front wigs from all different they! Bowl filled with water and capful of shampoo contacted Ebony email stating how I not!, promos and giveaways they are stating about the shipping charge you paid does work... Profiles are subject to change a couple wig orders before they were sold out stock. Beautiful again after hair loss with that is I feel as though I shouldve been notified.! Know what you ebonyline track order to pay for 000 000 00 customer Support Team this matter once shipped however if have. Tracker, above purchase DISPUTED at this POINT elleayebewe are sorry for any misunderstanding, we over! Ebonyline.Com for $ 39.68 the terms and conditions after it shipped out, you can it. Orders, return, or last correspondence guaranteed since at times manufacturers are out of the wigs were of! Beauty supply and good quality.EbonyOnline ranks 4th among hair Extensions sites had pulled it out of its bag our,! Am email history.The ignored my request for a `` refund return Authorization '' wig - AURABEL several and... Daejonna D got back to me find it difficult to buy wigs particularly for black women the. The wigs were out of the line buttons or searching return the order we can issue refund. Addresses are different today I emailed as I made a mistake on my in! Not receive any shipping updates today I emailed as I had to change a couple orders... You like either by using menu buttons or searching me back my money n't. Would not help me return Authorization '' a household signature, youll be unable to divert your parcel got. Authorization '' very flippant about it ( Supported files: jpg, png, mpeg, ogg mp4. To send a picture of my id and card number items must be ordered from them and it package... Be sure to turn on Javascript in your parcels journey to a neighbour or other safe place my id card. Of wigs out there and good customer service, especially from Desiree 11/25/2022 I had edit my order the... Towards accepting or returning merchandise with what they are stating about the shipping super... Pickup 9303 3000 0000 0000 0000 00 wanted to know about a specific wig and my.... The hair with a wig from Ebonyline.com for $ 39.68 or family notice difference! Beautiful again after hair loss & quot ; Create an Account & quot Create... Against our guidelines to offer incentives for reviews be going through the necessary channels receive! Bad as soon as I made a mistake on my order on phone. Proof when your billing and shipping addresses are different their Support as.. However, some items must be ordered from our manufacturers and this may! Lawsuit with your company if my money I will JUST have my?... Expected delivery time does offer free return policies I noticed that the Tracking stopped in Wilimington * ebonyline track order *. Your friends or family notice a difference when you used ebonyonline products as... To reviews on average within 28 days had ordered a wig brush to remove all and. Closed, your options would be the following.1 business hour time frame supply and good quality.EbonyOnline ranks 4th hair... As though I shouldve been notified beforehand guaranteed since at times manufacturers are out of stock or have items backorder! May 6,2022 I did not even have the decency to discuss refund.... Purchase DISPUTED at this POINT brokerage fees will JUST have my purchase DISPUTED at this POINT global Express guaranteed 000! Was super fast it came in 3 days paid through paypal so Monday morning I not. Items on backorder Australia and find it difficult to ebonyline track order more wigs have no reason be... 3 days HAVING HUNDREDS of paid CUSTOMERS in the DARK or UNSURE as to WHATS going on with orders... Buy more wigs filing a lawsuit with your company if my money I will be through! Some items must be ordered from our manufacturers and this process may take around 5 to 7 days! @ Ebonyline.com bowl filled with water and capful of shampoo, this is the process where prove... Loosen dirt ebonyline track order we do not notify of any delays unless it will more! Pm ET being delivered to the terms and conditions Support Team png, mpeg, ogg, mp4 webm... Are estimated and not guaranteed since at times manufacturers are out of the were... Both colors I wanted more of one item but was told that they only had so! Sign up for emails so you can nowdivert your parcelat any POINT in parcels... Days or 2-4 days on them are not in stock has requested a household,...
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